Refund policy

Due to the extensive time investment & individualized nature of our hand made creative process of every single piece, ALL OUR PRODUCTS are NON-RETURNABLE AND NON- REFUNDABLE ONCE PURCHASE HAS BEEN COMPLETED. 

However, we make exceptions for replacement or refund for items that arrive DAMAGED OR BROKEN if such Exchange or Refund requests are initiated by contacting us within 48 hours of receiving the damaged/broken product and execute the following return steps below: 

Each refund or exchange request is evaluated on a case by case basis and must be supported with photos of the product on arrival and an email message to our office as well as a note of request for exchange or refund.

Unfortunately, we cannot guarantee an exchange product will be with the exact same design or pattern since all our candles’ vases are customized and INDIVIDUALLY hand painted and designed with individual characteristics and differ in one way or the other. No two are guaranteed to be exactly alike even if the colors are the same or closely associated. The embellishments used to design our vases are on availability basis and cannot be guaranteed to be alike on every vase.

We cannot guarantee exchanges will have the exact same appearance and will be based on availability of these items in stock.

To be eligible for a return of your broken or damaged item, it must be in the same in its original packaging . If you opened the product to discover it is damaged, you must LOG A PHOTO IMAGE IMMEDIATELY TO SHOW TIMESTAMP OF DATE YOU RECEIVED AND OPENED THE PACKAGE. You will need to seal the package leaving the original packing and cover with additional packing to return it for replacement. Proof of purchase/receipt can be uploaded as attachment along with the photos for review. 

To start a return, you can contact us at DripsandPetals@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return WILL NOT BE ACCEPTED OR PROCESSED.

You can always contact us for any return questions at:   DripsandPetals@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately or within 48 hours of receiving the package, if the item is defective or damaged before arriving at your home or if you believe you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). NO EXCEPTIONS.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get replacement of the damaged item is to return the damaged item you have as soon as you receive a return shipping label, and once the return request is approved, make a separate purchase for the new item. Customers are SOLELY responsible for SHIPPING COST OF EXCHANGE TO SEND ITEMS BACK AND THE COST OF NEW ITEM TO SHIP OUT.

 

ALL EXCHANGES MUST BE SHIPPED OUT WITHIN : 3 days of receiving the return shipping label.

Refunds

 Damaged item can be refunded upon request and upon return of the original item as directed and within the disclosed time line. We will notify you once we’ve received and inspected your returned damaged item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

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