SUPPORT
Contact :
Customer Service Email: DripsandPetals@gmail.com
ORDER
How secure is my personal information?
Drips and Petals adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
What forms of payment do you accept?
We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.
Can I cancel my order?
You can cancel your order within 24 hours of placing it, unless as long as it has not been shipped out. Items that have shipped will have notification of shipment. After that, unfortunately, it will have been processed, and you won’t be able to cancel or return.
SHIPPING
Do you ship internationally?
Yes! We can ship internationally, from the U.S. Just be sure to check that the items you are ordering will clear customs in your country.
What shipping carriers do you use?
We choose USPS, UPS, DHL, FEDEX and other shipping carriers worldwide. We will select the best carrier for specific countries to make sure your package arrives in time.
How long does it take to process my order?
Once payment has been made, 99% of all orders leave our fulfillment center within 1-2 days.
How long does shipping take?
Our average shipping time is 7-20 business days depending on your location.
United States, Canada, United Kingdom, Australia, and New Zealand: 7-20 business days.
European countries: 7-25 business days.
Asian countries: 7-25 business days.
Rest of the world: 7-30 business days.
DELIVERY
How do I track my order?
We will send you the tracking number after your purchase within 1-3 business days. Please visit the link you receive to track your order.
Are all my items shipped together?
It depends on the products you ordered. Since we every product you receive is carefully handcrafted and quality and designed to enhance your experience, sometimes your items may come with different shipment packages.
RETURNS
What is your return policy?
While you may cancel your order if you change your mind BEFORE payment has been processed, (generally within 24 hours of payment), unfortunately, due to the extensive personalized and labor intensive nature of our products, your ORDER IS NOT REFUNDABLE once they ship out of our facility.
The ONLY EXCEPTION to our refund policy is: unless they arrive damaged or defective on arrival. In that case, you must contact us within 48 hours (2 Days), of receiving the product and photographs must be taken to submit to our office for review and processing.
What do I do if I receive a defective product?
If there’s some sort of manufacturing defect or damaging that occurred during shipping and handling, let us know within 48 hours (2 Days), of receiving your item:
1) Photograph it ( exactly as it was received) any damages to the outside of package and once you open the package photograph the product. Multiple photos is advisable.
2) Email us right away and upload the photos with copy of your purchase receipt.
3) Once we receive your request and verify the information submitted: arrival date, receipts, photos and confirm the criteria was met, you will have the OPTION to receive a REPLACEMENT OF EQUAL value OR Store Credit toward another purchase or REFUND if either of these options are not satisfactory.
Replacements of products that arrived Damaged with proper receipts, photograph, notification within 48 hrs (2 Days) of Delivery, will be replaced and shipped at no expense to the customer.
PLEASE NOTE: We are NOT RESPONSIBLE if you are NOT HOME when your product arrives and were not able to contact us within the Delivery time period as stipulated by out policy. In that case, notification of damaged products greater than 48 hours of Delivery will NOT BE REPLACED OR REFUNDED. We apologize for any inconvenience.
PLEASE NOTE: Every product is carefully and individually hand crafted and WE CANNOT GUARANTEE THAT ANY REPLACEMENT OR ANY 2 PRODUCTS WILL BE ALIKE OR THE SAME. This is due to the unique nature of the resources and hand picked design products we use and based on AVAILABILITY AND QUALITY. In other words, you may order one item and if it arrives damaged and you want a replacement of the EXACT SAME PRODUCT, We cannot guarantee you will get the EXACT SAME REPLACEMENT. We can replace the exact value or REFUND OR CREDIT YOUR ACCOUNT future purchase.
This is the ONLY EXCEPTION to our NO REFUND POLICY.